Yes, we are more than happy to assist in picking you up and drop you off as necessary. We always strive to make doing business with us as easy as possible. If we need to work around your schedule to do an estimate, pick up a vehicle, take you or pick you up, or whatever smooths over the painful need for a body shop, we will. Please don't hesitate to ask.
Does every accident cover an alignment?
No, but not all accidents require one. Typically, if the vehicle is involved with a hit directly to a tire or rim then an alignment is needed to make sure it is in specification. Other reasoning you may need an alignment is if you have any suspension damage caused by impact.
Do you have an afterhours drop box for keys?
Yes, we have a key drop slot built into the overhead door to the left of our main entrance on the south side of the building. Push the keys through and we'll get them first thing in the morning.
How do you match the color of my vehicle's paint?
We use the factory paint code to get the platform for your vehicles color. We then mix all our paint in house using computerized measuring and always spray a test card to match your vehicles paint precisely before applying new paint to your vehicle.
What if my vehicle is a three-stage paint?
No worries, a three-stage paint only adds another step in the paint process. They can be a little harder to match at first but by mixing all our paint in house using computerized measuring and spraying a test card before applying new paint to your vehicle gives us the ability to match three-stage paints to factory color.
What is the difference in basecoat clear coat vs three stage paint?
Basecoat is referred to as the main color of your vehicle. Clear Coat is the top coat that provides UV protection and gives your vehicle that new vehicle shine. Some Basecoats have a metallic flake in them for extra shine and can simply be clear coated over after being sprayed. Some vehicle have what is called three stage paint. This is typically a high luster color with lots of metallic flake and pearl in it allowing it to really shine when hit by direct sunlight. You start with your base coat or main color of the vehicle and then you lay the pearl coat. Once the pearl color has been achieved you can then clear coat the vehicle as you would with the more common basecoat clear coat method.
Do I have to use aftermarket parts if my insurance says I do?
Insurance companies typically prefer aftermarket parts because of their cost savings. In some cases, the use of aftermarket parts does not affect the ability to properly fix the vehicle, but it's important to trust your body shop to know when to insist on Original Equipment Manufacturer (OEM) parts and when it's not necessary. A good rule of thumb is that anything structural that will affect crash-safety should be OEM. You will also want to check your vehicle's insurance policy. It may state in there that your insurance company may use "like, kind or quality" parts to repair your vehicle. Finding a Body Shop like The Kustom Shop that has your best interest in mind will insure that you are getting a quality repair performed on your vehicle.
How do I choose what body shop to use?
This is question we hear about a lot. Most people's first call is to their insurance company. The insurance company will typically make the recommendation to have it towed or taken to one of their "preferred" shops. While most preferred shops are reputable, they also do this because they have an agreement with those shops to engage in cost-cutting measures. Typically making sure to ask the right questions of your potential body shop/auto collision center is the most important. These days, issues are typically shared via ratings on Facebook, google, yelp and the like. Social Media and internet searches are the best place to start to make sure the shop you are considering has a good reputation. Asking friends/family for personal recommendations is one of the best ways to make sure you find a good shop. Once you've identified potential shops, call and ask questions that are most pertinent to your situation such as: How long will it typically take to finish my vehicle? Do you have access to alternative transportation? Do you guarantee your work? Do you prefer to use oem or aftermarket parts? What paint line do you use and why? Knowing what questions to ask can save you a headache before it ever starts.
Doesn't the insurance company tell me what body shop to use?
Insurance companies cannot legally require you to go to any certain shop. That is referred to as "steering" and is against the law. Instead, they have contracts with body shops that are willing to repair vehicles to their standards with their recommended parts and not by the standards the shop themselves may typically repair. Many times, they word their recommendations in ways that make it feel like you don't have a choice, but you do. It's your vehicle and you may take it to the body shop of your choosing.
How much does it cost to paint my whole vehicle?
There are many factors that can affect a quote for a full paint job. How much body work will need to be done? Are we changing colors? Do jams, wheel wells, engine compartments, etc. also need paint? The size of the vehicle, and therefore the amount of product needed also greatly affect the price. We recommend bringing the vehicle if possible, or we can meet you at the vehicle to give a proper quote.
How do I know if my insurance covers rental?
Rental coverage is typically an additional cost, but most people don't realize whether they do or don't have it. The best thing to do is to call your agent and ask. Whether you do or don't we can assist you in obtaining alternative transportation. We typically use enterprise for rentals.
I've had an accident, what do I need to do?
Contact your insurance company first, even if you are not at fault for the accident. Let them know what happened and if you are having the vehicle towed to a body shop due to it not being drivable. Then contact your body shop and let them know your vehicle has been involved in a collision. Keep your body shop updated with any new information. The more we know the sooner we can step in and help you through the entire process. A collision is stressful enough, let your body shop help and do some of the work for you, it's not all about the repair only you need someone to help understand what direction and options you have. We deal with these situations daily, please take advantage of our expertise.
Do I need to get an estimate for insurance?
If you are going to file a claim, Yes. You will need to provide them with an estimate or they may send out a field appraiser to write one for your vehicle themselves. That estimate does not indicate a final total or is all that they will fix but means but it will be written for only what can be seen. There is typically damage that can be seen without disassembly of the vehicle. Once they have given approval for their own or the shops estimate, you can take that to your preferred shop to schedule for repairs. Once the body shop has disassembled the vehicle, if there is more damage they will contact the insurance company, file a supplement, and will then cover all repairs needed to make your vehicle pre-accident condition.
How do I learn more about potential body shops?
Word of mouth is usually the best, so asking friends and family is always the best place to start. Most people's first call is to their insurance company. The insurance company will typically make the recommendation to have it towed or taken to one of their "preferred" shops. While most preferred shops are reputable, they also do this because they have an agreement with those shops to engage in cost-cutting measures. Typically making sure to ask the right questions of your potential body shop/auto collision center is the most important. These days, issues are typically shared via ratings on facebook, google, yelp and the like. Social Media and internet searches are the best place to start to make sure the shop you are considering has a good reputation. Asking friends/family for personal recommendations is one of the best ways to make sure you find a good shop. Once you've identified potential shops, call and ask questions that are most pertinent to your situation such as: How long will it typically take to finish my vehicle? Do you have access to alternative transportation? Do you guarantee your work? Do you prefer to use oem or aftermarket parts? What paint line do you use and why? Knowing what questions to ask can save you a headache before it ever starts.
What kind of warranty comes with any repairs?
All shops are different however, all properly performed repairs carry a lifetime warranty performed by any body shop that stands behind their work. This excludes rust repair and typically will not transfer to the next owner. Depending on what type of repair you are having performed always ask if it is warrantable or what kind of warranty will come with the repairs.
Do you provide rental or loaners?
We can assist you in getting alternative transportation. Whether you need a ride home or need to get in touch with a rental agency we can assist every step of the way. Most don't know when they already pay for rental coverage, so always ask your insurance agent first.
How long should the repairs take?
There are a lot of different factors that come in to how long a repair will take, kind of vehicle, how long will it take to get parts, how bad was the vehicle damaged. These are all things that your body shop will go over with you once the vehicle is in the shop and a preliminary estimate has been written on your vehicle.
Will the new paint match the rest of my car?
All paint color is matched to your vehicles factory base coat color. If you paint a vehicle that has been exposed to the outdoor elements that will make your original paint fade over time (naturally) so you may notice the new repaired area is shiny and new. The color will match you will just have new paint in the areas of repair while your existing paint and undamaged areas remain the same. This is typically only seen where an older vehicle has had a lot of fading caused by UV from the sun. Depending on the level of match or fade, we can sometimes tint or blend to achieve the best appearance possible without having to completely repaint. When this is the case, we typically discuss any and all options with you.
How soon can I wash my car after new paint?
Most body shops will wash your vehicle for you after the repairs have been made. They may not offer a full detail but a body shop is a dusty environment and they will want to return the vehicle back to you dust free. If you do need to wash your vehicle you can wash it as soon as the next day. You will want to wash it by hand only with a low-pressure hose. After about a week you can use a car wash to wash your vehicle if needed. If that car wash has a spry able wax, no problem that wax will not harm your new paint. However, your body shop will advise you not to use a hand applied a wax for some time. Typically, 60-90 days after the repairs. As the clear coat settles it releases gasses to dry completely and you do not want to cover those pores with any thick wax during that time.
Will the body shop put everything in writing?
They will provide you with a final bill and you can always request a copy of the final estimate when you pick up your vehicle.
What is the payment policy? (rates, forms, etc)
Payments are due in full before the vehicle can leave. In many insurance claims, we do allow the customer to take possession of the vehicle as soon as their deductible is paid and we have been effectively been able to communicate with the insurance agency and have payment agreements in writing.
Does the body shop work on my make/model?
While we typically can work on any make/model, there are some minor exceptions. We identify those right up front and make recommendations for alternative repair facilities when or if it is required.
What is the difference between painting and restoration?
Time and money are the primary differences. Putting a new coat of paint on an older vehicle typically allows for some minor body work and can be done with little tear-down of the vehicle. Restoration is a lot more involved and typically involves total disassembly of the vehicle. Restoration projects are typically done only 1 at a time and are paid for weekly.
Do certain body shops specialize on certain makes/models?
Some body shops do specialize in certain makes or models. While we typically will work on anything, the only specialty we would be considered for would be aligned with Jeep CJ/Wrangler building and restoration. We specialize in the proper repair of everything, but do have a lot more experience with Jeep outside of the typical auto collision channels.
How do you price out your repairs?
We always give a detailed quote up front for the areas that we can see. This does mean that there could be concealed damage. In those cases, with insurance we create a supplement and go over all hidden damages with them repair all affected areas. If you are paying for the repairs out of pocket you will be contacted if any additional repairs are found.
Does your shop use OEM or aftermarket parts?
We do prefer to use OEM parts, particularly with structural components. Besides their typical premium fit and finish, in many cases they are required to retain any factory warranty that the vehicle may retain. There are good aftermarket parts available but a good body shop knows when and when not to recommend their use.
Does the body shop work for the customer or the insurance company?
We work for our customer, you. Insurance companies have a vested interest in repairing the vehicle as inexpensively as possible. We have a vested interest in making sure your vehicle is safe for you and your family and looks as good or better than it did pre-accident.
How many estimates do I need to get?
Only one, If your insurance company will not work off of the estimate you provided them from the shop of your choice, they will send someone out to write their own estimate. At that point turn that estimate over to your body shop and let them do the work for you.
Do you care about my business?
Absolutely, without your business we have no business. We are in this profession because it is important to use and we enjoy doing it. If you do not take care of your customers it is very tough to be successful in this business.
Can I take my vehicle wherever I want to have it repaired?
Yes, it is your choice to have your vehicle repaired at the shop of your choice.
Do you have towing available?
We have multiple local business that are always able to assist with getting your vehicle towed.
What if my vehicle is deemed a total loss?
Your insurance company will then go over what the fair market value for your vehicle is an issue you payment for the vehicle. It is a good idea to do some homework of your own and see what other vehicles like yours are selling for at that time so you know you are getting what your vehicle is worth.
How difficult is it to match my color?
Once we have gotten the factory color code from your vehicle it is just a matter of mixing the paint and tinting it to the correct color. We then spray a test card to check color match before spraying your vehicle.
Do I need an appointment for an estimate?
We always welcome the walk in guest. It is a good idea to call ahead and make sure that the estimator does not have someone else schedule during the time you want to come out. This will help with getting you what is needed in a timely manner.
How long will it take to get an estimate?
Depending on what kind of damage was caused. A small estimate with only one or two panels damaged can normally be completed in about 20 minutes. Calling ahead to set up a time for your vehicle will help reduce any time waiting.
Is there a cost to get an estimate?
Most shops offer free estimates; however, it is up to each shop to determine if that is something they offer. We always offer a free estimate, if gives us an opportunity to meet you and help you with any questions you may have.
Will you work with my insurance companies estimate or do you work off your own?
We will use their estimate as a base template to get the repairs started. Finding a body shop that works for you is important, they need to be ready to handle any hidden damages and work with the insurance company to ensure your vehicle is being repaired properly.
Will aftermarket parts void my warranty?
They may void a factory warranty claim if that part is the reason for the claim. However, most aftermarket parts have their own warranty on them in case it is needed. The insurance company will typically offer a warranty on their parts they chose to use and the body shop will stand behind their repairs and paint.
Will my insurance rates go up if I have a claim?
Each insurance company is different. That is a question you will want to ask your adjuster upfront and they will tell you what it may do to your rates if anything.
Does my accident have to be turned into insurance?
Some folks may back into another vehicle of their own or maybe the corner of their garage and not want to file a claim so they do not have an insurance rate increase. This is called customer pay and is typically worked out with the body shop as a direct payment from the customer to them with no insurance involved.
Can I have my vehicle towed directly to you?
Yes, If you are involved in an accident and your vehicle is not drivable you may have it towed to a location of your choice. If the vehicle is drivable and you still want it towed you may, however you may be responsible for the tow bill once the insurance company is involved.
Do you offer paint-less dent removal?
Yes, we work with a couple different local businesses that specialize in paint-less dent repair. We write an estimate and calculate what is needed on our end to get the vehicle ready for them to come out and perform the repairs needed.
Do you offer glass repair or replacement?
Yes, we work with a locally owned business that can repair small glass chips. They also take care of all our glass replacements.
What car parts, equipment, and/or accessories do you install?
We offer a full line of accessories for most all vehicle makes and models from, lift kits, lighting, or add on body components. You tell use your vision and we will help you get it there or to the correct people who can.
When is my deductible due?
The deductible is due at the time of pick up for your vehicle.
Will I have to pay for towing?
If you have been involved in a collision that was not your fault the other insurance company will pay to have your vehicle towed to a shop of your choosing. If you are involved in an accident, call your insurance company and they will help set up a tow, they can also tell you if it will be covered by them our you.
I was not at fault in the accident, Should I file a claim with my insurance company or the other driver's?
It is still recommended that you call your insurance company. You can tell them what happened and advise them that you are not filing a claim at this time but want them to be aware in case you need their help with getting the other insurance company to pay.
My frame is bent, does that mean my car is totaled?
No, the total damages to your vehicle will need to be taken into consideration before totaling out your vehicle. With today's technology frame repair has come a long way and can typically be repaired as long as it is in an area designed for repair. Some areas are not repairable and would need replaced vs repaired.
What if damage is found that was not on the original estimate?
The body shop will contact the insurance company and file what is called a supplement with them. They will typically send someone out to review the new changes and give the body shop permission to move forward once the new damage has been documented.
I'm not sure if my vehicle is safe to drive after the accident, what should I do?
When that is ever in question have it towed. You can always see if the insurance company will pay for the tow. If not, it is safer to have the vehicle towed instead of something failing and causing you or the vehicle more damage.
Can I bring my car to you if insurance told me to take it elsewhere?
Yes, it is your decision on who fixes your vehicle and where. Insurance companies can make recommendations, but they cannot require you to use any shop.
What if my insurance estimate is different than yours?
Then we will work with your insurance company to determine what the difference is and what needs to happen to fix the vehicle correctly.
What kind of communication will I have during the repair process?
We can send out emails updating you on the repair status of your vehicle, we can call with updates on progress and any changes, and you are always more than welcome to call in and just get an update when needed. We typically will want to find out your communication preference at drop-off.
How will I know when my car is done?
We will contact you with a time and date when the vehicle will be ready for delivery.
Who do I pay my deductible to?
You will pay your deductible to the body shop at the time of pick up for your vehicle.
What forms of payment do you accept?
We accept all major credit cards, checks, and cash.
Can I wash and wax my car after repairs?
You may wash it but not wax it. You will need to wait 60-90 days before applying any hand applied wax to the newly painted panels on your vehicle. This gives the clear coat proper time to dry correctly.
My paint has Peeling clear coat/bubbling... why?
Typically, you will see peeling clear coat for a couple of different reasons. One may be that the UV protectant did not hold up and is breaking down the paint on the vehicle. Another reason may be that the panel has been repaired before and they did not prepare the panel correctly when performing the repairs. This will cause a weak spot where the paint or clear did not adhere properly and will start to lift of the vehicle's panel.